Vadim Radaev

Tinkoff Bank – One of the leading banks in Russia

Senior System Analyst until May 2022, then promoted to Team Lead

Worked on the development of online acquiring solutions, enabling merchants to accept payments via websites and mobile apps. After promotion, led a cross-functional team focused on E-commerce (ECOM) payment systems within the acquiring division.

Key Responsibilities:

- Leading and mentoring a development team of 10 members.
- Defining clear team goals and aligning them with business objectives.
- Participating in system architecture design and technical decision-making.
- Delegating tasks and managing deadlines across the team.
- Motivating and supporting team members to improve engagement and
efficiency.
- Analyzing and evaluating current systems and identifying improvement areas.
- Communicating with users to gather business requirements and feedback.
- Conducting regular system testing and troubleshooting.

Key Projects:

- Migrated the billing logic from database-level implementation to a dedicated billing platform, improving scalability and maintainability.
- Integrated UnionPay as a new supported payment system, expanding international payment capabilities.
- Led the migration from a monolithic system to a microservices architecture, significantly enhancing system flexibility and fault tolerance.

Spring Global – Provider of CPG (Consumer Packaged Goods) solutions for global clients

Worked on a large-scale digital transformation project for L’Oréal Russia, supporting over 1,500 users across 8 time zones. Over 7 years, progressed from Service Desk Analyst to Head of the Russian office.

Key Responsibilities:
- Gathered and documented business requirements for analytical reports and dashboards used by key stakeholders at L’Oréal (Russia).
- Translated reporting needs into detailed functional and technical specifications for developers and BI engineers.
- Designed and optimized SQL queries and stored procedures to support ETL pipelines and complex data transformations.
- Coordinated data integration and validation efforts across distributed teams in Brazil, Colombia, and the USA.
- Led local support operations for 1,500+ users across 8 time zones, ensuring stable service delivery and issue resolution.
- Managed release planning and deployment of new features for mobile and server applications, with focus on reporting modules and usability improvements.

Key Projects:
- Led the migration of the mobile platform from legacy Windows Mobile devices to modern iOS/Android platforms, enhancing usability and performance.
- Developed and deployed Business Intelligence reports using MS SQL Server Reporting Services (SSRS) to improve data visibility for business users.

Cesar Satellite – Telematics and integrated security systems provider with 160,000+ clients (vehicles and real estate)
Technical Support Specialist

Key Responsibilities:
- Provided technical support and advice to users via phone and email regarding installed telematics and security equipment.
- Performed remote monitoring and diagnostics of equipment to identify and analyze malfunctions.
- Assisted clients in resolving hardware and connectivity issues to ensure uninterrupted protection services.

NetByNet – Global Internet Service Provider with over 820,000 clients in Russia

Key Responsibilities:
- Provided first-line technical support to customers via phone and email.
- Assisted users with the configuration of routers and network connections, including PPPoE, PPTP, and VPN setups.
- Created and managed support tickets in the issue tracking system; escalated unresolved issues to internal technical teams.
- Ensured high customer satisfaction through clear communication and timely problem resolution.